The purpose of this study was to explore interpersonal communication skills of inspection group leaders in Turkey. This research was conducted as a survey using a descriptive method in order to ascertain the interpersonal communication skills of the leaders of inspection groups in Turkey. The population of the study consisted of 2493 inspectors working in 81 provinces geographically divided in seven regions. “Interpersonal Communication Skills Questionnaire” with 33 items was used to collect the data. In order to determine the views of the group leaders and inspectors, means, frequencies and standard deviations and parametric tests were calculated using SPSS package statistical program. Consequently, both inspectors and their group leaders think that group leaders perform high level in interpersonal communication skills. Further analysis showed that inspectors and group leaders’ views show significant difference in empathic listening, effectiveness, feedback and trusting dimensions. Group leaders reported that they performed better in empathic listening, effectiveness, feedback and trusting dimensions compared to the views of inspectors.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode