Thousands of people have been affected by major disasters in countries across the world over the last decades. Many governmental and non-governmental organizations participated in aid actions just after disasters. But, they could not prevent inabilities in taking action due to the magnitude of the disaster. Humanitarian aid organizations, like the others, should identify their targets and its priorities with selecting key performance measurements. Humanitarian logistics may use indicators based on both physical and non-physical dimensions. In this study, Balanced Scorecard approach is recommended as a suitable performance management system to develop and improve in managing of humanitarian aid logistics. This conceptual study contributes literature by proposing key performance indicators (KPI) for humanitarian logistics.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
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